{"xsrfToken":"a8c2a451bfdcb054ef037c554b3a6d73c5c26188_lout","branding":{"id":"1","key":"cs","name":"Stratum Customer Success","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Stratum Help Center","sharedPortalName":"Stratum Help Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Stratum Help Center","sharedPortalName":"Stratum Help Centre","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"},"en-GB":{"helpCenterTitle":"Welcome to the Stratum Help Center","sharedPortalName":"Stratum Help Centre","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#003366","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/cb7681f1-7118-4ce2-95f4-804ee1ab940a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZTg2ZGJkNC0yNTY5LTRiN2ItYWQ0ZS1mMmEzMWRiM2FiYTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNiNzY4MWYxLTcxMTgtNGNlMi05NWY0LTgwNGVlMWFiOTQwYSI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzE3NzIsIm5iZiI6MTczMjE3MTE3Mn0.yQqUEqFKD38O06pGuUoWWszuN95LrP4YcP4_zNefffw&client=be86dbd4-2569-4b7b-ad4e-f2a31db3aba5&height=300&mode=fit","bannerMediaApiFileId":"cb7681f1-7118-4ce2-95f4-804ee1ab940a","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"cs","projectId":10001,"serviceDeskId":1,"name":"Stratum Customer Success","description":"<p>Welcome! You can raise a Stratum Customer Success request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"26","name":"Asset Management","descriptionHtml":"","callToAction":"Asset Management","introHtml":"","icon":10518,"iconUrl":"https://stratum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[6],"key":""},{"id":"98","name":"Customs","descriptionHtml":"","callToAction":"Customs","introHtml":"","icon":10518,"iconUrl":"https://stratum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[6],"key":""},{"id":"83","name":"Enviro Application","descriptionHtml":"","callToAction":"Enviro Application","introHtml":"","icon":10471,"iconUrl":"https://stratum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[6],"key":""},{"id":"97","name":"Garage","descriptionHtml":"","callToAction":"Garage","introHtml":"","icon":10518,"iconUrl":"https://stratum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[6],"key":""},{"id":"63","name":"Implementation Related","descriptionHtml":"","callToAction":"Implementation Related","introHtml":"","icon":10458,"iconUrl":"https://stratum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[6],"key":""},{"id":"94","name":"InCab Pro","descriptionHtml":"","callToAction":"InCab Pro","introHtml":"","icon":10471,"iconUrl":"https://stratum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[8],"key":""},{"id":"95","name":"Integrations","descriptionHtml":"","callToAction":"Integrations","introHtml":"","icon":10518,"iconUrl":"https://stratum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[6],"key":""},{"id":"101","name":"Invoicing","descriptionHtml":"","callToAction":"Invoicing","introHtml":"","icon":10518,"iconUrl":"https://stratum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[6],"key":""},{"id":"96","name":"Legacy Systems","descriptionHtml":"","callToAction":"Legacy Systems","introHtml":"","icon":10518,"iconUrl":"https://stratum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[6],"key":""},{"id":"60","name":"Product Change","descriptionHtml":"","callToAction":"Product Change","introHtml":"","icon":10481,"iconUrl":"https://stratum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[6],"key":""},{"id":"99","name":"Shipping","descriptionHtml":"","callToAction":"Shipping","introHtml":"","icon":10518,"iconUrl":"https://stratum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[6],"key":""},{"id":"92","name":"TMS","descriptionHtml":"","callToAction":"TMS","introHtml":"","icon":10518,"iconUrl":"https://stratum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[6],"key":""},{"id":"22","name":"TMS - Invoicing","descriptionHtml":"","callToAction":"TMS - Invoicing","introHtml":"","icon":10467,"iconUrl":"https://stratum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[6],"key":""},{"id":"20","name":"TMS - Performance","descriptionHtml":"","callToAction":"TMS - Performance","introHtml":"","icon":10467,"iconUrl":"https://stratum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[6],"key":""},{"id":"89","name":"TMS - Performance","descriptionHtml":"","callToAction":"TMS - Performance","introHtml":"","icon":10458,"iconUrl":"https://stratum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[6],"key":""},{"id":"86","name":"TMS - REPX","descriptionHtml":"","callToAction":"TMS - REPX","introHtml":"","icon":10458,"iconUrl":"https://stratum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[6],"key":""},{"id":"100","name":"Training","descriptionHtml":"","callToAction":"Training","introHtml":"","icon":10499,"iconUrl":"https://stratum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[6,9,8,7],"key":""},{"id":"81","name":"Training","descriptionHtml":"","callToAction":"Training","introHtml":"","icon":10458,"iconUrl":"https://stratum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[6],"key":""},{"id":"93","name":"WebPortal","descriptionHtml":"","callToAction":"WebPortal","introHtml":"","icon":10518,"iconUrl":"https://stratum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[9],"key":""},{"id":"102","name":"WMS","descriptionHtml":"","callToAction":"WMS","introHtml":"","icon":10518,"iconUrl":"https://stratum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[7],"key":""},{"id":"1","name":"Email request","descriptionHtml":"","callToAction":"Email request","introHtml":"<p>Get assistance for general Stratum problems and questions.</p>","icon":10491,"iconUrl":"https://stratum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"43","name":"Email request","descriptionHtml":"","callToAction":"Email request","introHtml":"","icon":10458,"iconUrl":"https://stratum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"14","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Having trouble with a system?</p>","icon":10508,"iconUrl":"https://stratum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[],"key":""},{"id":"47","name":"Stratum Internal","descriptionHtml":"","callToAction":"Stratum Internal","introHtml":"<p>Internal tasks</p>","icon":10518,"iconUrl":"https://stratum.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"Stratum TMS"},{"id":7,"name":"Stratum WMS"},{"id":8,"name":"Stratum InCab Pro "},{"id":9,"name":"Stratum Web Portal"}],"orderMapping":{"6":[101,100,99,98,97,96,95,92,89,86,83,81,63,60,22,26,20],"8":[100,94],"9":[100,93],"7":[102,100]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4b75d0f8-3ae3-34d1-aa76-0e7d7fbb5aee","appLinkName":"System Confluence","appLinkUrl":"https://stratum.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Success","spaceUrl":"https://stratum.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":1,"kbLinkDomainURLs":["https://stratum.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"End of transition (Brexit)","userLanguageMessageWiki":"<p>Stratum are providing support to our customers for end of transition, with new \"integrations\" for PBN and GMR transmission to the ferry companies.</p>\n<p>Please contact the Stratum Support desk on 01-4050526 if you have any questions, alternatively you can email us on support@stratum.ie.</p>","defaultLanguageHeader":"End of transition (Brexit)","defaultLanguageMessage":"Stratum are providing support to our customers for end of transition, with new \"integrations\" for PBN and GMR transmission to the ferry companies.\n\nPlease contact the Stratum Support desk on 01-4050526 if you have any questions, alternatively you can email us on support@stratum.ie.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiZTg2ZGJkNC0yNTY5LTRiN2ItYWQ0ZS1mMmEzMWRiM2FiYTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzIzNzIsIm5iZiI6MTczMjE3MTE3Mn0.-_3pQfeXCBqH3BNVKpzN21m-Qo0N4ugOYGcqis2gfQE","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"be86dbd4-2569-4b7b-ad4e-f2a31db3aba5","tokenDurationInMins":20}},"kbPage":{"id":4232118316,"title":"Website Privacy policy","url":"https://stratum.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/4232118316","space":{"key":"CS","name":"Customer Success","id":110624770},"serviceDeskIds":[1],"appLinkId":"4b75d0f8-3ae3-34d1-aa76-0e7d7fbb5aee","idInString":"4232118316","projects":[{"projectId":10001,"serviceDeskId":1,"portalId":1}]}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=stratum","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"a8c2a451bfdcb054ef037c554b3a6d73c5c26188_lout","baseUrl":"https://stratum.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://stratum.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"be86dbd4-2569-4b7b-ad4e-f2a31db3aba5","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"88b99490823f4f0587d071df2d5282b9","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}