Customer security policy
Hello and welcome to Stratum,
Our experienced team are here to help and to guide you in the use of your platform.
Its important for all customers to know that as a software provider, we don’t have responsibility for your IT and therefore its important for you to have an IT company looking after your systems. Our Support SLA details the limits of our responsibilities and we encourage you to click on the link and read it. Stratum support standard SLA
Its only when a major investment/decision in a software platform to run your business occurs, that your IT also becomes important.
Rest assured, we understand that these challenges can arise unexpectedly.
If you ever find yourself in need of assistance or have concerns, our support team is ready to help.
Concerns surrounding cybersecurity breaches are growing. To ensure our customers peace of mind and business stability, we are offering free assistance to those affected by cyber-attacks until January 1st 2024.
We produced this policy to help customers to take full control of their investment in their growth and to provide guidance to secure and safeguard your business.
Please can you review the points below and advise if you need any assistance or advice on these matters.
Your IT systems.
Now that you’re running systems on your computers, its important to outline the many different risks that can occur and how they should be managed.
Your computer systems can fail from time to time.
Your computer systems can be hacked.
Your computer systems can power down due to electric outages.
There are many other examples of unintentional issues that can result in a business disruption.
As such there are simple things you can do to manage these things.
Have a cloud back up that keeps a few days of back ups of your critical files saved off site. Its important to think about your single point of failure. What business disruption would occur if your systems failed for whatever reason. An off site back up is the most important thing you can do to secure and safe guard your business. If you have an IT company working on your behalf, ask them to save images of your systems, again off site.
Don't just think about your new Stratum system, also consider your files, policy documents, accounts systems, payroll system, and any other systems your using for your business. Think about the whole business.
Ensure that your team are using Strong Passwords. Every hacker will try “Password” or “password1234” as they know they are the most commonly used by 60% of people. If your are using something like “Password” be creative “P@$$w0rd2022”, it does not have to be difficult, just don't make it easy.
Ensure that your IT provider has a back up plan for you, in case you have a problem. How fast can they set you up, and use your cloud back up to get your systems back up and running quickly. If they say you don’t need a back up in the cloud, it would be advisable to seek another provider, as no-one in their right mind should expose your business to that risk.
Expect to have a problem, 95% of all business have business interruptions every 3 years.